It is important to us that you are fully satisfied with your experience with the products we offer. We have different policies for different products - please see below for further information.
If you need anything else, please email us at info@chaninicholas.com, and we will be happy to help.
The CHANI app automatically renews unless you cancel it. See here for more information from Apple on canceling your subscription.
If you cancel, you can keep using your subscription until the next billing date.
If you signed up for a free trial of the CHANI app and you don't want to renew it, cancel it at least 24 hours before the trial ends. If you cancel during a trial period, you might lose access to content immediately.
Apple iTunes handles subscriptions for the CHANI app. Please visit Apple's customer support page to request a refund.
For purchases made at https://chani-nicholas.myshopify.com, we offer returns on both our physical and digital products. If you need to make a return, please email us at info@chaninicholas.com, and we will be happy to help.
Digital Purchases
Digital products are fully refundable for 14 days after the date of purchase. Please email info@chaninicholas.com to request a refund. Include your order number and the reason for your return request in the email. We will email you back to confirm your refund.
Physical Goods Purchases
Physical products such as books can be returned within 30 days of purchase, and your full purchase less the cost of shipping will be refunded upon receipt of the item in a resalable condition. Please email info@chaninicholas.com to receive shipping instructions.
If you receive your book damaged, please email us at info@chaninicholas.com, include a photo of the damaged product, and we will make arrangements to have a replacement sent to you.
If your book is lost in shipping, please email us at info@chaninicholas.com , and we will make arrangements to have a new copy sent to you. Please note if the item is lost because you entered an incorrect shipping address, you may be liable for additional shipping costs to be paid before a replacement is sent.
