REFUNDS & RETURNS
It is important to us that you are fully satisfied with your experience with the products we offer. We have different policies for different products - please see below for further information.
If you need anything else, please email us at sales@chaninicholas.com, and we will be happy to help.
DIGITAL PRODUCTS
If you purchased a digital product from us, you will receive an email with a link to access that workshop once your order has been confirmed.
If you have an offer code for a CHANI premium subscription trial, you need to redeem the code in the CHANI app. For further redemption instructions, you can check out this article. If you have any questions regarding your offer code, please contact us at support@chaninicholas.com. Please note that free trial offer codes are single-use and only for new or expired premium subscribers.
Our products are not eligible for returns, exchanges, or refunds. If you need assistance, or have any questions or concerns about orders placed through our site, please do not hesitate to email us at sales@chaninicholas.com.
The CHANI app automatically renews unless you cancel it. See here for more information from Apple on canceling your subscription.
If you cancel, you can keep using your subscription until the next billing date.
If you signed up for a free trial or used an offer code for the CHANI app, and you don't want to renew it, cancel it at least 24 hours before the trial ends. For redemption instructions on offer codes, you can check out this article. If you need any assistance with a trial or offer code, please reach out to us at support@chaninicholas.com.
Apple iTunes handles subscriptions for the CHANI app. Please visit Apple's customer support page to request a refund.
PHYSICAL PRODUCTS
We ship to Canada and the USA. Unfortunately, we are unable to ship to other countries at this time. For shipping within the US, we use USPS or UPS. We offer international shipping to Canada via USPS only. We process and ship orders daily, and it takes 5-7 business days to arrive.
All orders will be provided with a tracking number, so you can track the progress of your order.
Every effort will be made to ensure your package is delivered in a timely manner. But please note that these shipping times are estimates based on the historical performance of our shipping providers. Given the increased strain on supply lines and the postal service this year due to the COVID-19 pandemic, we cannot guarantee that delivery services will deliver within historically normal shipping times.
- Please allow an extra 1-2 business days for order processing in addition to your shipping estimate
- We do not offer overnight shipping
We accept Visa, Mastercard, Discover Card, JBC, Dinners Club, Apple Pay, ELO, Shop Pay Facebook Pay, Google Pay, and Paypal.
If you accidentally inserted the wrong address on your order, please let us know as soon as possible by emailing us at sales@chaninicholas.com and also adding sales@giftedbyfreefrom.org. If your order has not shipped, we will do our best to modify the address. Once the order has shipped, we cannot make any changes, and you will need to follow up with the shipping courier directly.
Our products are not eligible for returns, exchanges, or refunds.
If you need assistance, or have any questions or concerns about orders placed through our site, please email us at sales@chaninicholas.com.
Products from GIFTED, such as gift boxes and sweatshirts, are not eligible for returns, exchanges, or refunds. As a reminder, the goal of our partnership with GIFTED by FreeFrom is to help financially support survivor entrepreneurs. 70% of the cost of your package from GIFTED goes directly to the survivor entrepreneurs who made these products.
If your product arrived damaged, please reach out to us at sales@chaninicholas.com so that we can assist you. If you have any other questions or concerns about any orders placed through our site, please do not hesitate to email us.